Updated March 30, 2020
PLEASE NOTE: Due to the recent market conditions The Family Credit Union is experiencing a high number of mortgage inquiries. Response times are longer than normal. We look forward to working with you. Thank you for your patience.
Through this difficult health crisis, we are confident in our ability to continue business and to provide the seamless and secure service you expect. It is important that we do our part as an organization to help prevent the spread of the virus.
We are taking the precautionary step to temporarily suspend face-to-face lobby services in our branches effective Wednesday March 18, 2020. Our drive up lanes will be open our regular business hours. We continue to assess this situation weekly and will communicate operational changes via email and social media.
Members needing to come to the offices for loan closings, opening new accounts, etc. can do so by appointment. Please call 563-388-8328 ext. 0
If you’ve been affected by this health emergency and need help with you account, please call us.
Please take advantage of our online banking services:
In addition to our online services, our voice response system is available for you to use (800-234-5354) , as well as our night drops.
Thousands of surcharge free ATM’s are available for your use through SHAZAM’S Privileged Status program.
Please be aware there will be scammers who try to take advantage during this time.
The Family Credit Union is continually monitoring the situation related to the Coronavirus (COVID-19) and our priority remains the safety of our members and employees.
We will provide updated information via email, our website, Facebook, Twitter, and Instagram.
As always, if you have any questions or concerns, please reach out to a member of our team.